Member Stories

Genest L first started hearing about the difference between traditional banks and credit unions in 2008. She decided then to move away from her “big bank” and go with a credit union. She loves that she went local, and has been with UFCU ever since.

Patrick and his wife were relocating from California with a home under escrow, and only three weeks to move to Texas. They were working with another lender to buy a home in the Austin area, but there were multiple issues with the underwriting process. That’s when they turned to UFCU.

UFCU is the finest example I’ve ever encountered of what a credit union should be. I can’t imagine us doing our banking anywhere else.

During and after the 2008 financial crash, UFCU has been the most effective, dynamic, and relentlessly helpful to me and my business.

Justin C opened his first account with UFCU when he was 12 years old, and has been with UFCU ever since. Over the years, he’s learned a lot about managing his finances and has even conquered identity theft.

Rachel S has been a Member of UFCU since she graduated from high school in 2005. She has taken advantage of many services, including her first checking account, credit card, car loan, and line of credit. When she got married, she expanded her membership with UFCU by opening a joint account. Now that they have a daughter, they’re excited to start exploring more options for their future with UFCU.

Cady C joined UFCU when she first arrived in Austin in the late 70s and has been a Member ever since. Her children’s first savings accounts and, much later, first car loans were with UFCU. Cady says she joined for the service and ultimately sticks around because she’s proud of what her financial institution does for the community.

Several years ago, Stacie C went through a tough divorce. Her credit score was devastated, her car was repossessed, and she was in serious need of a vehicle. Stacie decided she had to get back on financial track. She went to UFCU with a lot of questions and little hope, but soon discovered that it is indeed possible to see real results in a short time.

James H and his wife first joined UFCU when they bought their home. Since then, they have relied on UFCU for strategies to reduce their debt and simplify their lives.

I can't remember a time when I haven’t been satisfied with the help I've received from UFCU representatives.

Annabel M decided to open an account at UFCU because she had heard great things from her friends. When she finally visited a financial center, she confesses to being impressed by the staff’s attention to detail, the helpful advice, the friendly attitudes — and the free coffee.

Glo V has been a Member of UFCU for over a decade. Over the years, she has come to appreciate the advantages credit unions offer over traditional financial institutions, especially when it comes to loan rates. From New York to back home here in Austin, Glo relies on UFCU to go above and beyond for all her banking needs.

The customer service at UFCU is unbelievable, and I always make a point to attend UFCU seminars.

Our financial representatives have helped us so many times over the years, and they’ve always fixed problems when they said they would.

I am always so impressed with how well UFCU treats its members. I've never met a rude UFCU employee—every one of them is very respectful, polite and actually cares.

I'm going to become debt-free faster, thanks to UFCU, because I'm now paying significantly less interest on my auto loan and credit cards, and the application process was completely transparent.

Gloria D wasn’t altogether sure about all the ways UFCU could help her at first. Now a Member for about 18 years, she feels confident that she’s taking advantage of the credit union difference.

I have lived in Galveston my entire life, but I’ve never experienced the courtesy, diligence, and helpfulness I receive at UFCU.