Member Stories

Mark P joined UFCU more than four decades ago when he was in graduate school. The prompt assistance and sincere personal attention he receives keeps him coming back year after year.

Claudia B appreciates the simplicity of how things work at UFCU.

The people at UFCU are extremely helpful, patient, and very pleasant to work with—and they gave us an amazing deal on our auto loan.

In the past, Tim chose his banks based on the convenience of the locations, but he never felt connected. Today, he banks at UFCU, and appreciates that he is an important part of something local.

Mazziel first visited UFCU in support of a friend, but after learning there were no fees, and experiencing genuine attention and kindness from the representatives, she became a Member on the spot.

Christina N likes UFCU because of the sense of community and convenience.

The UFCU Westlake Village center offers the most personable banking experience of any financial institution I've ever used. There is that small-town sense of knowing and being known.

Dawn became a UFCU Member when she moved here from Hawaii. She and her husband have come to rely on the personal experience that comes with banking at a local credit union.

Everyone at UFCU is friendly and knowledgeable, and they actually care about their members.

My UFCU representatives are the kind of people I want managing something so intimately personal to me: my money and what I choose to do with it.

Karri went above and beyond to protect my assets when she detected a fraudulent transaction on my account. She knew right away what was what, and the asset protection manager phoned me within minutes of my arrival home.

When several fraudulent charges were made to my account because of the Target data breach, I was panicking. Joseph at UFCU was so helpful, kind, and patient, and helped me file all the police reports. It’s people like him that make the world a better place.

Everybody at UFCU is very positive and uplifting. They always have a smile on their faces, and it just makes my day whenever I come in.

Dr Amin A lived in California for years, and then relocated to Austin. In spite of a fast-moving search for a new home, he was able to get his loan approved quickly at a great rate, and even find a new place to call banking home.

Joanna C chose a career in the medical industry because she always wanted to make a difference in people’s lives. When it came time find to choose a place to bank, she thought UFCU would be the perfect match for her.

Robyn S joined UFCU after her grandfather, a retired entrepreneur and long-time business owner, took the time to explain the difference between credit unions and banks. As a teacher herself, Robyn appreciates the time they take at UFCU to make sure Members are educated and informed.

I didn’t have all my documents for my auto loan application, but Janice took care of me, told me what to get from home, and stayed with me from 3 to 6:30 on a Friday night. She was so kind and professional.

I finally got fed up with the changes, charges, indifference, and lack of personal service I got from traditional banks. UFCU is a genuine community of people who live in Austin and believe in cooperative solutions.