Member Stories

Cady C joined UFCU when she first arrived in Austin in the late 70s and has been a Member ever since. Her children’s first savings accounts and, much later, first car loans were with UFCU. Cady says she joined for the service and ultimately sticks around because she’s proud of what her financial institution does for the community.

Several years ago, Stacie C went through a tough divorce. Her credit score was devastated, her car was repossessed, and she was in serious need of a vehicle. Stacie decided she had to get back on financial track. She went to UFCU with a lot of questions and little hope, but soon discovered that it is indeed possible to see real results in a short time.

James H and his wife first joined UFCU when they bought their home. Since then, they have relied on UFCU for strategies to reduce their debt and simplify their lives.

I can't remember a time when I haven’t been satisfied with the help I've received from UFCU representatives.

Annabel M decided to open an account at UFCU because she had heard great things from her friends. When she finally visited a financial center, she confesses to being impressed by the staff’s attention to detail, the helpful advice, the friendly attitudes — and the free coffee.

Glo V has been a Member of UFCU for over a decade. Over the years, she has come to appreciate the advantages credit unions offer over traditional financial institutions, especially when it comes to loan rates. From New York to back home here in Austin, Glo relies on UFCU to go above and beyond for all her banking needs.

The customer service at UFCU is unbelievable, and I always make a point to attend UFCU seminars.

Our financial representatives have helped us so many times over the years, and they’ve always fixed problems when they said they would.

I am always so impressed with how well UFCU treats its members. I've never met a rude UFCU employee—every one of them is very respectful, polite and actually cares.

I'm going to become debt-free faster, thanks to UFCU, because I'm now paying significantly less interest on my auto loan and credit cards, and the application process was completely transparent.

Gloria D wasn’t altogether sure about all the ways UFCU could help her at first. Now a Member for about 18 years, she feels confident that she’s taking advantage of the credit union difference.

I have lived in Galveston my entire life, but I’ve never experienced the courtesy, diligence, and helpfulness I receive at UFCU.

Mark P joined UFCU more than four decades ago when he was in graduate school. The prompt assistance and sincere personal attention he receives keeps him coming back year after year.

Claudia B appreciates the simplicity of how things work at UFCU.

The people at UFCU are extremely helpful, patient, and very pleasant to work with—and they gave us an amazing deal on our auto loan.

In the past, Tim chose his banks based on the convenience of the locations, but he never felt connected. Today, he banks at UFCU, and appreciates that he is an important part of something local.

Mazziel first visited UFCU in support of a friend, but after learning there were no fees, and experiencing genuine attention and kindness from the representatives, she became a Member on the spot.

Christina N likes UFCU because of the sense of community and convenience.