Money Market FAQ

Yes. You don’t need certainty to reach out. Reporting early helps protect you and others.

Impersonation fraud usually comes in the form of phone calls, texts, or emails that create urgency or ask you to take action.

What’s the risk?
hey may try to pressure you to share information or move money quickly.

What to Do

• Hang up or stop responding.
• Don’t share information or move money.
• Go to the company’s official website and contact them using a trusted number.

Be prepared to share what happened, when it happened, how you were contacted, and any information you may have provided.

To Report a Scam or Suspicious Message
Email fraud@ufcu.org; or
Call (512) 467-8080 and choose Option 5 → Option 4 → Option 2.

To Report a Fraudulent Transaction or Dispute a Charge
Call (866) 928-5450.

Email fraud@ufcu.org or call (512) 467-8080 and select Option 5 → Option 4 → Option 2.

Stolen credentials or data can be used for ongoing fraud. Update your passwords, secure access immediately, review your systems, and limit access until everything is confirmed safe.

Stolen items can be used for unauthorized transactions. Report the issue, stop using affected payment methods, request replacements, and monitor your accounts closely.

Invoice scams often redirect payments to fraudulent accounts. Pause and do not process the payment. Verify the request using a known, trusted contact and confirm details using your own records — not the suspicious message.

Unauthorized activity can escalate quickly. Review recent transactions, stop using compromised cards or systems, and call (866) 928-5450 to start a claim or dispute.

Some payments, like Zelle^® or other peer-to-peer transfers, may be treated like cash and are not always reversible. Contact UFCU right away to review your situation.

Call (866) 928-5450 to review your account and begin the process.

Review your account activity immediately and lock or secure your card if possible. To start a claim or dispute, call (866) 928-5450.

Scammers use fear to push quick decisions. Don’t send money or provide information. End the interaction and look up the agency independently using verified contact information.

This is a common tactic in romance or friendship scams. Scammers build trust before asking for financial help. Stop communication, do not send money, and only send funds to people you know in real life. Pause and verify using a trusted source.

These can be phishing or social engineering attempts. Avoid clicking links or downloading attachments. Visit the company’s official website or system directly to confirm. Never rely on contact information from a suspicious message.

This is often phishing. Scammers send emails, texts, or links that look legitimate but are designed to steal your information. Don’t click unexpected links. Go directly to the company’s website yourself. If you already entered information, change your credentials immediately.

Pause. Scammers rely on urgency — taking a moment to verify can help protect you. Verify using a trusted source. Go directly to the company’s official website or phone number. Never use links or contact information from a suspicious message.

Never share your password, PIN, or one-time passcode with anyone.

Yes. Scammers often build trust or mimic real organizations to make their messages believable.

Start with UFCU. Any concern is worth reporting.