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Need support setting up Bill Pay? Watch this how-to video to learn more.
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Digital Banking simply means that UFCU Members will have the ease and convenience of conducting their financial business anytime, anywhere from their personal computers, phones, and devices. Our commitment to traditional banking services and principles remains the same. We are updating our services and technology to serve you better. You will have the same great service and access to cash as always.
There is no fee. Bill Pay is free for Members with a UFCU checking account.
UFCU checking accounts are eligible.
Members will have access to their own Bill Pay services, but the payment information will be unique to each Member.
No. Bill Pay is accessed from within Digital Banking.
You must enroll in the new Online Banking to access Bill Pay. We recommend the following browsers:
Mobile Banking is available to download on these mobile devices:
A payee or biller is any company or individual to whom you make payments. Select Move Money » Pay a Bill, search for a biller in the top search bar, and select Pay.
You can pay any biller with a United States address. Billers may not be tax entities, collection agencies, or court-ordered payments.
Select Move Money » Pay a Bill » Pay. Select + at the top and follow the instructions.
Need support? Watch this how-to video to learn more.
Select Pay a Bill to view the payment method (electronic or check) for each biller. The system first determines if the biller is able to receive electronic payments. If not, the biller receives a check in the mail.
No. Billers receive your account number and information along with your payment so they can credit your account correctly.
Select Move Money » Pay a Bill. Search for the biller in the top search bar then select Pay. Select the biller name and then the trash can icon at the top right. Confirm the deletion. Any scheduled payments to this biller are also deleted.
Select Move Money » Pay a Bill. Search for the biller in the top search bar then select Pay. Select the biller name to access the Biller Detail page, which you can edit.
Provide proof of payment to the biller. Select Pay a Bill » History and find the payment. Select Proof of Payment. If the biller insists that a payment by check has not arrived, you can put in a stop payment like a personal check is made.
Only bill payments issued by check are eligible for a stop-payment request. Complete these steps to request a stop payment and refund:
Your stop-payment request will be submitted for additional processing. After submission, stop-payment requests are processed within one business day, and refunds are issued within three business days. A $30 stop-payment fee applies to all stop-payment requests.
No. An electronic payment cannot be stopped after the payment date. You can edit and/or delete a pending electronic payment before the payment date only if the payment displays as pending.
If you send a payment by mistake, you must contact the merchant directly to request a refund.
Electronic Payments: Funds are withdrawn from the users account after the financial institution’s cutoff time on the night of the send date. Checks: Funds are withdrawn when the Biller cashes the check, the same as if the user wrote the check themselves.
Bill payments are processed at approximately 4 PM Monday–Friday, excluding holidays. Changes or deletions can be made before funds are withdrawn from your account at anytime, but new payment requests will not be processed until the next business day. Payments are not processed on credit union holidays.
Use the coupon or statement to complete the biller and payment information when you first set up your biller. All the information the biller needs is included with your electronic or check payment. You can shred the statement or keep it for your records.
Yes. The minimum payment amount is $0.01 (one cent). The maximum payment amount per biller, per day is $25,000 up to the funds available in your account at the time of payment.
Allow three business days for electronic payments and seven business days for check payments. UFCU does not process payments on weekends or on federal bank holidays. Be aware that billers may not immediately credit payments when they receive them.
Yes. Select Pay a Bill » History to see the most recent 360 days of your Bill Pay history.
Yes. You can transfer funds to and from your accounts at other financial institutions through UFCU Online Banking. Select Move Money » Transfer To/From External Accounts. You will need to know the other institution's routing number along with your account number or login credentials.
There are two options. The electronic verification is immediate and requires your login credentials from the other banking institution:
The manual verification process takes one or two business days:
Requests and transfers are processed Sundays through Thursdays at 5 PM (excluding federal bank holidays).
Yes. PayPal, Google Pay, Venmo, Cash App, and Apple Cash are some of the apps that work well. The recipient will need access to the same app, and they’ll need to share their user name or identifying information with you.
It’s a service that Members can use to transfer funds from UFCU to anyone that has an email address or phone number.
Payments can be set up as one-time, one-time future dated, or recurring.
No. Anyone with a cell phone number or email address can receive a P2P payment.
UFCU does not charge to send funds.
If after seven days the recipient does not claim the funds, the transaction is canceled. At that point, the sender's account never gets debited.
The recipient must contact the sender for that information. UFCU does not have access to answers that the sender created.
To get proof of payment, select Send Money to Someone » History then select the transaction. Select Print for a PDF or Export for a .csv file.
Both the sender and recipient are notified when the payment is sent and when it is delivered. Senders are notified whenever a payment is created, changed, or updated.
Both the sender and the recipient are notified when the payment link has expired. If the recipient does not claim the payment from the sender, the payment is canceled, and the sender must set up the payment again.
This is a service that gives the recipient of a P2P transaction the option to provide the number of a debit card to receive the deposit. The recipient is charged a $0.75 fee per transaction.
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