24/7 Self-Service Banking by Phone
Bank without a branch — or internet connection — with free, automated Phone Services, including inquiries for balances, deposits and cleared checks, transaction histories, and more. Our dynamic phone menu means you only hear the options that are relevant to you and your accounts. Create a verification code to keep your account secure, and then call anytime.
Phone Banking Features Coming Next!
Our teams are working diligently to turn your feedback and requests into working features in your Phone Banking experience. Here’s what you can expect to find in upcoming versions of Phone Banking:
- Stronger Security — Because your safety is our top priority, our new features will provide strengthened protection for your accounts.
- More Options for Service — Enjoy a variety of new Phone Banking options, including the option to speak with a Spanish-speaking representative.
- Streamlined Self Service Phone Banking Menu options —The self-service phone banking phone menu will change, but you will still receive the same great service.
- Voice Biometrics — This new optional service will be available to Members who would like to opt in for additional security.
- Virtual Agent — Our new virtual agent will be designed to assist you seamlessly via chat and voice. With a natural, life-like voice, this AI-powered assistant will provide basic information about current rates and products or direct you to the appropriate representative for personalized assistance. Rest assured, our virtual agent will enhance your experience by working alongside our friendly human representatives, ensuring you receive quick and efficient support.
Need to Speak with Someone?
Our friendly representatives are happy to help you by phone. Please be patient, as many Members have replaced branch visits with phone calls.
- You can opt to have a representative call you back when it’s your turn, and you won’t lose your place in line. We promise.
- When we must transfer your call to another representative, even in another department, we make sure they know that your identity was confirmed. We pass along your information, so you don’t have to start over or call back.
- To save time, you can create a permanent phone verification code, then use that same code to verify your identity only once whenever you call. No more answering multiple identity-related questions from a representative.
If you want to make an appointment for an in-person visit, please check out our online scheduling tool: Make an Appointment.
Contact Member Services at (512) 467-8080 or (800) 252-8311
Create Your Phone Verification Code
Our Phone Verification System is designed to help you bypass a multi-question verification process without sacrificing security. Whether you want to speak to a representative or use our free, automated system, a personal, permanent phone verification code saves you time.
Set up your unique Phone Verification Code for faster phone services and easier access to your UFCU accounts and representatives… whenever, wherever you bank.
Create your Phone Verification Code today.