Member Stories

  • Free, Convenient, and Easy

    Mazziel first visited UFCU in support of a friend, but after learning there were no fees, and experiencing genuine attention and kindness from the representatives, she became a Member on the spot.

  • Community and Care, Even on the Other Side of the World

    Christina N likes UFCU because of the sense of community and convenience.

  • UFCU is like my Cheers

    The UFCU Westlake Village center offers the most personable banking experience of any financial institution I've ever used. There is that small-town sense of knowing and being known.

  • It’s Personal

    Dawn became a UFCU Member when she moved here from Hawaii. She and her husband have come to rely on the personal experience that comes with banking at a local credit union.

  • UFCU never makes me feel like it’s all about numbers

    Everyone at UFCU is friendly and knowledgeable, and they actually care about their members.

  • UFCU actually cares for the people they serve

    My UFCU representatives are the kind of people I want managing something so intimately personal to me: my money and what I choose to do with it.

  • UFCU has the best service of any bank I’ve ever worked with

    Karri went above and beyond to protect my assets when she detected a fraudulent transaction on my account. She knew right away what was what, and the asset protection manager phoned me within minutes of my arrival home.

  • I can trust UFCU to take care of me and my finances

    When several fraudulent charges were made to my account because of the Target data breach, I was panicking. Joseph at UFCU was so helpful, kind, and patient, and helped me file all the police reports. It’s people like him that make the world a better place.

  • UFCU Helped Me Start Over

    Everybody at UFCU is very positive and uplifting. They always have a smile on their faces, and it just makes my day whenever I come in.

  • Making Things Easy

    Dr Amin A lived in California for years, and then relocated to Austin. In spite of a fast-moving search for a new home, he was able to get his loan approved quickly at a great rate, and even find a new place to call banking home.

  • Finding a Banking Home

    Joanna C chose a career in the medical industry because she always wanted to make a difference in people’s lives. When it came time find to choose a place to bank, she thought UFCU would be the perfect match for her.

  • Lifelong Learning and Membership

    Robyn S joined UFCU after her grandfather, a retired entrepreneur and long-time business owner, took the time to explain the difference between credit unions and banks. As a teacher herself, Robyn appreciates the time they take at UFCU to make sure Members are educated and informed.

  • UFCU makes my financial life easy

    I didn’t have all my documents for my auto loan application, but Janice took care of me, told me what to get from home, and stayed with me from 3 to 6:30 on a Friday night. She was so kind and professional.

  • UFCU has the feel of “old-school” banking with up-to-date technology

    I finally got fed up with the changes, charges, indifference, and lack of personal service I got from traditional banks. UFCU is a genuine community of people who live in Austin and believe in cooperative solutions.

  • UFCU has been a wonderful experience all the way around

    The Wheels101 training at UFCU gave me the confidence to negotiate almost $2,000 off the price of my first new car. I had never tried to bargain for a car before, and it was the most empowering experience.

  • UFCU delivered on my home loan within 2 weeks

    I already had mortgage funding approved from another bank when I found out about UFCU’s terrific rates. Tom kept me in close communication, and UFCU worked its magic in record time, with great customer service the whole way.

  • Turning Passion into Business

    Ben S has been playing music professionally for more than 30 years, and now he’s helping to preserve Austin’s authentic music scene.

  • Anytime, Anywhere Access

    Joseph V moved from San Antonio to attend St. Edward’s® University right after high school. He and his parents found the UFCU booth at an orientation event, opened checking and savings accounts, and the rest is history.

  • All About Service

    Jim B financed his dream with a home equity loan, and made a 'behind-the-house' addition to his historic cottage in Travis Heights.

  • Thanks to UFCU, I have better control over my finances

    When college started, I realized keeping track of my finances was going to be my responsibility. UFCU really, really helped me. I am on the right track for the future, and by the time I graduate, I won't be overwhelmed by debts or loans.

The testimonials provided on this video are from actual Members of UFCU. Their experiences and opinions are their own and may not reflect the typical experience of all members. Individual results may vary based on various factors, including personal financial situations and creditworthiness. UFCU does not guarantee specific outcomes or benefits based on member testimonials. For more information about our services and terms, contact us or visit UFCU.org.