UFCU Announces Sushma Niwalkar as Vice President of Data & AI

AUSTIN, Texas – UFCU, a leading Texas credit union, announces Sushma Niwalkar as Vice President of Data & AI. This redesigned leadership role reflects UFCU’s broader strategy to build more intelligent, personalized, and seamless Member experiences through data and AI.

As UFCU continues modernizing its digital and omni-channel experience, Niwalkar will lead the organization’s enterprise data and AI strategy, including data governance, analytics, and platform modernization efforts across the credit union. Her leadership will help strengthen how UFCU uses trusted data and emerging technologies to improve decision-making, enhance operations, and deliver more intuitive experiences for Members and employees.

“Sushma brings a strong blend of strategic vision, deep technical expertise, and an innovative mindset,” said UFCU President and CEO Michael Crowl. “Her experience building modern data and AI capabilities across large organizations will help further strengthen how we serve our Members, support our teams, and continue building for the future.”

Niwalkar brings more than 25 years of experience across financial services and insurance, including leadership roles at Citi and Northwestern Mutual. Throughout her career, she has led enterprise-scale transformation initiatives focused on modernizing data architecture, strengthening governance, advancing analytics, and developing AI capabilities that solve complex business challenges and support long-term growth.

About UFCU
UFCU is a Member-owned, not-for-profit financial institution with more than 424,000 Members and $4 billion in assets. Founded in 1936, UFCU empowers financial success across Texas communities and is dedicated to building a brighter future for all through personalized Member service, innovative products, and financial education. Discover more at UFCU.org.