Member Relief Center

We’re Here to Help You

Life can be unpredictable. You can count on us to serve your financial needs with care and compassion. This page provides resources that can help you any time, whether you have been affected by a severe weather event or a widespread community hardship. Please let us know how we can help.

If you have been affected by severe weather, contact UFCU Insurance Services™ at (512) 421-8100. Please leave a message and we will return your call as quickly as possible. Consider these additional tips for filing a weather-related insurance claim. Note that there is often a deadline for reporting damage and/or filing a claim.

Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.

General Relief Resources

Access Your Accounts Anywhere, Anytime

Many tasks can be done on your computer or mobile device by using our digital services. See the UFCU Everywhere page and these links for information about our Online Banking, Mobile Banking, and Mobile Deposit.

Get Financial Help for Yourself or Your Business

If your life or livelihood has been affected by disaster, consider taking advantage of any of these services:
- Mortgage Payment Assistance — Members may qualify for assistance with existing UFCU mortgage payments. Call us about your mortgage payment situation at (800) 240-4214, or email [email protected].
- Business Services Assistance — If your business is facing financial difficulties as a result of a shared community hardship, we’re here to help. Members who need assistance with their business accounts can call (512) 493-0531 or (800) 252-8311, and select option 5 then option 1.
In addition, the US Chamber of Commerce has a list of resources for small businesses.

Federal Stimulus Payments and Advance Tax Credits

On occasions when the federal government issues funds digitally to Member accounts, UFCU will deposit this payment into your account as soon as possible. Your financial health is our top priority. If you have questions, please reach out to the IRS to determine your payment status.

How to Protect Yourself from Fraud and Scams

Unfortunately, swindlers take advantage of stressful circumstances. Be wary of unfamiliar products or services, especially any that attempt to take your personal information.

If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (800) 252-8311. We’re here to help.

Learn how to protect your information when you are already facing loss.

In-Person Services

We encourage all UFCU visitors to wear masks while in our branch lobbies and ask that you refrain from visiting a lobby if you feel unwell. A complete listing of services at each UFCU location can be found on our In-Person Services page.
- Convenient appointment scheduling of some transactions is available for most branches. Visit appointments.UFCU.org and choose the location, date, and time that works for you.
- Drive-thru locations are open for most teller services, including instantly issued debit cards. See the In-Person Services for more information.

Call Us with Questions

Call Member Services at (800) 252-8311. Please allow extra time for your call, as wait times are unpredictable. We appreciate your patience and understanding.

Become a UFCU Member

At UFCU, we strongly believe in fair and honest products and outstanding Member service. We credit these values with making us Austin’s largest locally owned financial institution, also serving Galveston County. We focus on people, not profits. And during a crisis, our commitment to our Members is stronger than ever.
Become a UFCU Member Today

When Crisis Affects Your Finances

Preparing for life’s challenges can be difficult. We’re always here to help you make smart financial decisions that help you maintain your financial health.

Explore UFCU.org/Learn for educational tips about how to keep your finances on track.

Frequently Asked Questions

- Do I qualify for special relief?
  Yes, depending on your situation. We are offering a low-interest, Member Relief loan for qualifying Members. If you qualify, there will be no payment for up to 90 days. Please call (512) 498-2277 to explain your situation and see how we can help.
- May I skip my loan payments?
  Yes, depending on your situation. Members may be able to skip payments on existing consumer loans and credit cards. Please call (800) 252-8311 to share your story and see how we can help.
- What if I cannot pay my mortgage?
  We are working with Members who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.
- Can I deposit checks without going to a drive-thru or branch?
  Yes. We offer the UFCU Mobile Banking app, which lets you make secure mobile deposits, transfer funds, view your account balances and recent activity, and more. Visit our Mobile Banking page.
- Is our money safe at UFCU?
  Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More
- Can I enter a UFCU facility without an appointment?
  Yes, if the location is not on an educational campus or is not temporarily closed. See our In-Person Services page for more information.
- What types of transactions can I complete in the drive-thru?
  The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, loan payments, getting a new debit card, balance inquiries, and account history. Our In-Person Services page covers the most up-to-date details about locations and services, so you can quickly discover where and how to get your financial errands done.

Community Resources

We have compiled trusted online resources, nonprofit organizations, and government agencies that offer support and important information. Please take advantage of these services if you need them.

General Assistance and Meeting Basic Needs

Findhelp.org is a social care network that connects people and programs — making it easy for people to find social services in their communities. Simply type in your ZIP code to find resources in your area.

2-1-1 Texas, a program of the Texas Health and Human Services Commission, helps Texas citizens connect with the services they need. 2-1-1 Texas, or (877) 541-7905, is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.

ConnectATX.org, a program of the United Way for Greater Austin, helps connect residents to resources in the community. It is available in several languages.

Galveston County Daily News has a list of resources of all kinds for residents of the Galveston area.

Central Texas Food Bank has created an online map and search tool to locate access to groceries, hot meals, and meals for children.

Foodpantries.org provides a searchable list of Galveston-area food pantries along with information about subsidized groceries.

Central Texas families needing child or adult diapers can find a list of distribution sites at Austin Diaper Bank. This organization’s site also lists many other helpful resources. In Galveston, you can contact the Galveston Diaper Bank to learn more about where to get diapers.

Local Support for Small Businesses

The City of Austin Economic Development Department is offering services for struggling businesses. They include free business coaching, emergency planning resources, and a Family Business Loan Program.

The City of Galveston has created a dedicated web page with resources available at the local, state, and federal level for small business impacted by disasters.

Housing: Homeowners and Renters

Texas Apartment Association has established a resource page for renters statewide and their rights and protections.
Austin Tenants Council provides counseling related to the eviction process, tenant-landlord issues, disputes, and fair housing issues.
The following information is through the City of Austin and includes local, state, and federal resources.

The Housing and Planning Department (HPD) offers information and referrals to assist impacted community members with immediate housing needs including resources for homeowners and resources for renters.
Rental Payment Assistance website provides resources to help pay rent and utilities.

Utility Services

Austin Energy, which manages customer care and billing for all City of Austin utilities, offers these programs that help customers stay on track with their utility bills:
- Deferred payment plan: This will ensure the customer receives uninterrupted utility services as they work with utility representatives to develop a long-term plan that meets their financial needs.
- Customer Assistance Programs: Limited income customers and medically vulnerable customers may receive assistance for immediate and lasting utility-bill relief.
Learn how you can pay your City of Austin utility bill in person.

Residential and commercial utility customers can contact the Customer Care Contact Center at (512) 494-9400, visit Customer Assistance Programs (CAP), or email [email protected] with any questions. Past options have included emergency assistance, special payment arrangements, and discounts according to income guidelines.