Zelle® is Now Available for All Members
We’re thrilled to announce that Zelle is now available for all Members. You can now enjoy the ease of sending and receiving money with Zelle directly through Online Banking and the Mobile app.
Big thank you to all our pilot Members for helping us test Zelle and ensuring we provide the best Member experience possible.
Ready to get started? Visit our Zelle Overview page for more information and start enjoying the convenience of Zelle today.
What’s Changing?
- As of January 8, 2025 – New users can no longer enroll with Zelle through the standalone Zelle app.
- After March 31, 2025 – The standalone Zelle app will no longer support sending or receiving money.
- Starting April 8, 2025 – Members have been chosen to help us test the UFCU Zelle pilot.
- Starting April 16, 2025 – Zelle is now available for all Members.
Your Security is Our Top Priority
UFCU will never contact you to ask for your private information. If anyone asks you for the following details, they are not from UFCU. Do not give others this information:
- Login credentials (username and passcodes)
- Social security number
- One-time passcode
- Personal Identification Number (PIN)
- Personal Identifiable Information (PII)
Always ensure you know who you are sending your money to.
If you have any questions, we’re happy to help. Give us a call, stop by a branch or send us a message in the UFCU app.
Zelle FAQs
I have an issue with a Zelle® transaction. What do I do?
Please contact the Zelle customer support team if you have enrolled your debit card in the standalone Zelle app. You can reach them at (844) 428-8542. UFCU has no authority to resolve transaction issues/disputes in the Zelle app. However, if you run into any issues while using Zelle through UFCU, please give us a call at (800) 252-8311, visit a branch, or send us a message in the Mobile app.
What will happen to my pending payments?
If the person you’re sending money to hasn’t enrolled with Zelle® yet, they’ll receive an email or text notification letting them know you’ve sent them money. They’ll be guided through a few simple steps to get enrolled. If the recipient doesn’t enroll in Zelle® within 14 days, the payment will expire and the funds will be returned to your account. Starting January 8, 2025, if the person does not bank at one of the more than 2,200 banks and credit unions that offer Zelle®, the person will not be able to enroll in Zelle® and the pending payment will expire.
I sent a payment request to someone who uses the Zelle® app, but I heard the Zelle® app is going away. Will I still be able to receive my money using Zelle®?
Users enrolled in the Zelle® app will be able to respond to payment requests and send money until March 31, 2025. After that date, payments can only be made by users enrolled through one of the more than 2,200 banks and credit unions that offer Zelle®. Any outstanding payment requests to Zelle® app users will expire.
Online banking is subject to Digital Service Account Disclosures.